CEO SUMMARY : This fourth installment of this special series about the laboratory value pyramid introduces “Level Four: Use Benchmarks to Achieve Best-in-Class.” This is the highest level of the four level pyramid. When a lab organization performs at this level, it will be delivering substantial measurable value to all stakeholders and it will have the metrics to substantiate this value. At the same time, the performance of a level four lab can be validated by its use of recognized third-party benchmarks that show it is performing equal to the best labs in the United States and across the globe. It will also have customer survey data showing it meets and exceeds its customers’ expectations.
Benchmarking with the Best To Be a World Class Laboratory
Level Four of Laboratory Value Pyramid
- By Robert Michel
- | From the Volume XXII No. 5 - March 30, 2015 Issue
- Tags: Anatomic pathology, cap, clinical lab, clinical laboratories, Clinical Laboratory, clinical labs, continuous improvement, cost management, dark report, Fee-for-service, genetic test, genetic testing, hie, informatics, integrated informatics, ISO 15189, ivd manufacturer, lab executive, lab leader, lab manager, lab managers, lab operation, lab operations, lab process, lab staff, lab test, lab testing, lab testing services, lab tests, laboratories, laboratory medicine, laboratory organization, laboratory organizations, lean and six sigma, molecular diagnostic, pathologists, Pathology group, pathology groups, personalized medicine, process improvement, quality management, quality management system, Six Sigma, six sigma techniques, the dark report, the laboratory, westgard, westgard rules
