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WellSpan’s Lab Designs the “Ideal” Phlebotomy

Identical layout and work flow used in all 13 of their PSCs

CEO SUMMARY: Lengthy wait times for patients at phlebotomy sites is a common problem for labs across the country. But the laboratory at WellSpan Health System in York, Pennsylvania decided to apply Lean methods to change this situation. Their Lean projects at two pilot patient service centers (PSC) produced a reduction in average waiting times …

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