CEO SUMMARY: Lengthy wait times for patients at phlebotomy sites is a common problem for labs across the country. But the laboratory at WellSpan Health System in York, Pennsylvania decided to apply Lean methods to change this situation. Their Lean projects at two pilot patient service centers (PSC) produced a reduction in average waiting times […]
WellSpan’s Lab Designs the “Ideal” Phlebotomy
Identical layout and work flow used in all 13 of their PSCs
- By Robert Michel
- > From the Volume XVIII No. 7 - May 23, 2011 Issue
- Tags: ASCP, cap, clinical lab, clinical lab manager, Clinical Laboratory, hie, lab manager, lab managers, lab staff, laboratories, laboratory administrator, laboratory manager, laboratory managers, laboratory organization, laboratory service, laboratory services, lean method, lean methods, lean team, pathologists, process improvement, process improvement techniques, quality management, standard work, the clinical laboratory, the laboratory, workflow improvement
