CEO SUMMARY: Before a redesign of phlebotomy workflow at Marshfield Clinic, patients might wait as long as an hour, particularly before noon when phlebotomists would see 75% of each day’s patients. After the redesign, the number of draw sites was reduced from five to two while handling an increase in daily patient volume from 700 to 855. Patient wait times fell […]
Marshfield Clinic Lab Tackles Phlebotomy Workflow Redesign
Dramatic reduction in wait times, lower costs, more patient satisfaction
- By Joseph Burns
- > From the Volume XXIII No. 5 - April 11, 2016 Issue
- Tags: cap, clinical lab, Clinical Laboratory, continuous improvement, hie, lab industry, lab manager, lab managers, laboratories, lean culture, lean design, lean management, lean management system, lean team, lean thinking, pathologists, process improvement, process improvement team, process improvements, Six Sigma, standard work, the clinical laboratory, the laboratory
