CEO SUMMARY: This is the third installment of THE DARK REPORT’S description of the Laboratory Value Pyramid. It describes “Level Three: Deliver Value that Exceeds Expectations.” This is the level where the laboratory organization now shifts its emphasis from internal operation of the lab to external; to how it contributes added value to its parent hospital and the healthcare community it serves. Level three is where the lab organization can position itself as a recognized contributor to improved patient outcomes that also lower the cost of healthcare.
Gearing Up the Laboratory to Exceed Expectations of External Customers
Level three of Laboratory Value Pyramid
- By Robert Michel
- | From the Volume XXII No. 3 - February 17, 2015 Issue
- Tags: Anatomic pathology, cap, clinical lab, clinical laboratories, clinical labs, continuous improvement, dark report, ehi, employee satisfaction, hie, informatics, lab administration, lab administrator, lab budget, lab consultant, lab consultants, lab manager, lab managers, lab operation, lab operations, lab process, lab staff, lab test, laboratories, laboratory medicine, laboratory organization, lean and six sigma, pathologists, Pathology group, pathology groups, process improvement, qms, quality management, quality management system, Six Sigma, the dark report, the laboratory
