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Using Audits to Uncover Bad Data in the Lab

More lab managers are taking steps to verify the accuracy of data used to measure processes

CEO SUMMARY: Labs using Lean, Six Sigma, and similar quality management methods are now putting these tools to a new purpose. They are being employed to validate the accuracy of metrics designed to monitor and manage work processes directly related to turnaround times and customer satisfaction. In auditing how such data is collected, lab administrators …

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