CEO SUMMARY: In this case study, Kootenai Health in Idaho explains how taking back lab outreach services from a commercial lab company can improve physician satisfaction, enhance patient care, and increase revenue. Although the transition was bumpy, within two years of bringing outreach in house, those services contributed $10 million to the health system’s bottom […]
After Regaining Outreach, Lab Grows it by $10M
Kootenai Health lamented its outreach setup with a national lab and took those services back in house
- By Janette Wider
- > From the Volume XXXII, No. 14 - October 6, 2025 Issue
