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How Consumers Shape Modern Laboratory Outreach

CEO SUMMARY: Each of the different generations engaging with clinical laboratory outreach programs brings their own set of expectations to a blood draw. Innovative hospital lab outreach programs should serve these differences by offering multiple options to provide appointment conve…

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Innovations Might Reduce Need for Phlebotomists

ALREADY A SERIOUS PROBLEM PRIOR TO THE PANDEMIC, the shortage of trained phlebotomists continues to grow more serious with each passing month. Some clinical laboratories are offering wages of $25 per hour or more and say they cannot attract enough candidates to hire and train for this essential role….

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Getting the Jump on Solving Major Lab Issues

Observant laboratory managers and pathologists will note a recurring theme among the business intelligence briefings in this issue of The Dark Report: Solutions to major challenges require proactive steps.  A case in point comes…

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AI Fuels New Efforts in Computational Pathology

CEO SUMMARY: Computational pathology combines technology and data science to improve laboratory medicine. Mayo Clinic is exploring how this new model can improve productivity and diagnostic accuracy in ways that even labs at smaller hospitals can put into practice. Success will stem…

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How Genomic Testing Labs Can Improve Their Relationships with Payers

CEO SUMMARY: For payers and health plans, it may be a matter of trust that initially curtails speedy reimbursement of new and novel genomic test claims. A panel …

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Telemedicine Firms Offer Home Phlebotomy Service

CEO SUMMARY: Telemedicine provider Teladoc Health has announced new services for certain primary care customers that include at-home phlebotomy appointments. The move is evidence of the consumer demand for increased convenience and flexibility in their healthcare. Scarlet Health, a …

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Texas Lab Details Dual Accreditation Journey

CEO SUMMARY: In seeking dual accreditation for CLIA and ISO 15189, Advanced Diagnostic Laboratory of San Antonio adapted existing processes to meet accreditor expectations. The result was stronger staff empowerment to suggest improvements in quality, combined with increased recognit…

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You Asked for It. We Organized It.

DESPITE THE EASING OF THE COVID-19 PANDEMIC IN RECENT MONTHS, a pre-pandemic normal does not yet exist—if it ever will. Currently, most clinical laboratories, particularly those serving hospitals and health systems, are under the most intense pressure seen in decades….

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Solutions to Lab Staffing, Supply, Revenue Problems

CEO SUMMARY: Responding to requests from numerous lab managers, The Dark Report is organizing a one-and-a-half-day program that will come to your city. Workshop leaders are from labs su…

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Tactics to Standardize Point-of-Care Testing

CEO SUMMARY: Managing point-of-care testing (POCT) at a multi-hospital health system like Johns Hopkins Medicine (JHM) often means overseeing thousands of nurses and staff members who perform such tests. Lessons learned at JHM in standardizing POCT, training staff, and maintaining q…

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