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Fewer Blood Draws at UCSF Boost Patient Satisfaction

Initiated by residents, ‘Think Twice, Stick Once’ aims to change the culture of phlebotomy collections

CEO SUMMARY: Physician residents at the UCSF School of Medicine set a target of reducing unnecessary blood draws. By eliminating needless needle sticks, the residents are focusing on patient experience while also encouraging physicians to pay more attention to the need to decrease unnecessary clinical lab testing. The goal is a 5% reduction in phlebotomy procedures for the aca- demic year 2014 to 2015, compared with the previous academic year. Early results show a decrease in phlebotomy procedures.

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