Events Trigger Several Responses from Quest

Contingency planning helps lab company cope with problems from terrorist attacks

CEO SUMMARY: Terrorist attacks on September 11 impacted Quest Diagnostics Incorporated in a number of unexpected ways. Security measures in New York City and Washington, DC impeded normal courier activities. The immediate shutdown of all air traffic nationwide meant that air-freighted specimen shipments needed to be located, recovered, stabilized and moved forward to an appropriate

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