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Kaiser Permanente NW Incorporates ISO-9000 In Regional Lab Design

CEO SUMMARY: After achieving its ISO-9000 certification, Kaiser Permanente Northwest’s laboratory division accomplished another distinction. It became the first lab in the nation to use the principles of ISO-9000 to design, build and operate a new, state-of-the-art, automated laboratory…

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New Lab Management Directions Now Visible

CEO SUMMARY: Seat-of-the-pants laboratory management is on its way out, replaced by numbers-driven methods. Judging by the presentations given at this year’s Executive War College on Lab and Pathology Management, a growing number of laboratory administrators and pathologists are activel…

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Con Man Rips Off Lab In Kingsport, Tennessee

CEO SUMMARY: It will certainly rank as one of the major executive frauds in the clinical laboratory industry. In the wake of MEDex Laboratories’ Chapter 11 Bankruptcy filing in April, an amazing tale of deceit and deception began unfolding. At the center of the story is ex-MEDex CEO Mic…

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Eritrea Uses St. Louis For Reference Testing

CEO SUMMARY: On one level, it’s the classic story of volunteerism and help for a developing nation. But on another level, it’s a dramatic demonstration of how new technologies allow two hospital laboratories in St. Louis, Missouri to effectively provide reference laboratory tests and …

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Beaumont Reference Labs Earns ISO-9000 for Outreach

MOTIVATED BY THE GOAL of improving all aspects of its laboratory outreach program, Beaumont Reference Laboratories (BRL) of Royal Oaks, Michigan recently earned its ISO-9000:2001 certification. “In the competitive market for lab testing, we wanted to raise the bar,” stated Joseph E. Skrisson, D…

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Why Patient Safety Is Change Agent for Labs

CEO SUMMARY: In the 1990s, managed care was the dominant change agent to the nation’s healthcare system. During the 2000s, it will be patient safety. However, unlike the unpleasant consequences of HMOs, capitation, and utilization risk, patient safety will prove to be a benevolent trend…

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Integrity Remains a Valued Business Asset

LATELY I SEEM TO BE LIVING UP TO MY ROLE as the “crusty curmudgeon.” The opinions and commentaries I contributed to these pages in recent issues of THE DARK REPORT triggered a considerable number of letters and feedback from our clients and regular readers. In particular, my observations about …

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Patient Safety is Related to “Quality Management”

REMEMBER BACK IN 1997 WHEN LABORATORY COMPLIANCE PROGRAMS were mandated by Medicare officials? That was a big thing in the laboratory industry. Every laboratory organization in the United States scrambled to assess their laboratory’s operating practices, develop policies, and create a compliance ma…

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Why Do Michigan Hospital Labs “Have it Together?

WHAT MAKES HOSPITAL LABORATORY ADMINISTRATORS AND PATHOLOGISTS in Michigan so willing to be both innovative and collaborative in creating sophisticated and financially successful regional laboratory organizations? As you will read on pages 2-6, Michigan Co-Tenancy Laboratory (MCL), …

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Hospitals in Michigan Build Unique Shared Lab

CEO SUMMARY: This operational model for a collaborative regional laboratory organization makes “profit” irrelevant. Serving 30 hospitals in four Midwestern states, Michigan Co-Tenancy Laboratories is consistently expanding lab testing services, lowering costs, and emphasizing the labo…

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