Patient Satisfaction Has New Significance for Labs

ONCE AGAIN, THE DARK REPORT IS FIRST TO CALL YOUR ATTENTION to a national trend not previously recognized. Specifically, I refer to how the focus by hospitals on patient safety and patient satisfaction has surfaced the dissatisfaction most patients have with phlebotomy and, by extension, with the representatives of hospital labs who draw blood. Surveys …

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Patient Satisfaction Has New Significance for Labs

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