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Is It Time for Clinical Labs to Embrace Consumers?

HEALTHCARE IN THIS COUNTRY HAS A WELL-DESERVED REPUTATION for being slow to incorporate new clinical knowledge, technologies, and management models into daily practice. Adoption of these innovations by hospitals, physi­cians, and clinical laboratories often lags behind other industries by several years. Seen in this context, today’s “new consumer” is one of those powerful devel­opments that …

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