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At Kaiser Permanente, Real-Time Lab Results Are a Hit with Patients

On-line access to lab results is most popular feature

CEO SUMMARY: Should patients be allowed to see their own lab test results when they are available to their physicians? Kaiser Permanente believes so. Since 2005, Kaiser Permanente has given members real-time access to most laboratory test results in their personal health record (PHR) on www.kp.org. In fact, viewing laboratory test results is the single …

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