CEO SUMMARY: Laboratory and pathology services at Virginia Mason Medical Center are an integral part of its hospital-wide Lean quality management initiative. Because of the importance of lab test data to so many clinical services, the laboratory often finds itself making key contributions in the process improvement efforts mounted by such clinical services as the
Big Seattle Med Center Adopts “Lean” Methods
By Robert Michel, from the Volume XI No. 16 - November 22, 2004 issue