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“November 1, 2004 Intelligence: Late Breaking Lab News”

At a steady rate, healthcare is evolving toward a fully-electronic, Internet-based informatics environment. Here are some noteworthy mile-stones that illustrate this progress. During 2003, consumers’ use of the Web to access their health insurers’ Web sites increased 94%! So reports the Manhattan…

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Is Nation’s Best Quality Laboratory in Arizona?

CEO SUMMARY: Without much fanfare or public attention, one lab is achieving recognition for quality and service excellence possibly unmatched in the clinical laboratory industry. In 2003, Sonora Quest Laboratories received Arizona’s Pioneer Award for Quality—the first healthcare provi…

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IVD Firms Developing New Marketing Channels

CEO SUMMARY: Manufacturers across the IVD industry are aggressively seeking new marketing channels to reach their laboratory customers in more productive ways. That means moving outside the traditional emphasis on the exhibit halls of laboratory professional association meetings. In the c…

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Raising the Bar on Laboratory Management Skills

HURRICANE CHARLEY’S IMPACT ON LABS IN FLORIDA and Lean/Six Sigma’s contribution to big improvements at Mayo Clinic Scottsdale’s hospital laboratory provide powerful evidence that the science and art of laboratory management in the United States is reaching ever-higher levels. T…

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Florida Labs Face Off With Hurricane Charley

CEO SUMMARY: Hurricane Charley not only validated long-standing laboratory emergency contingency plans, but it introduced new issues. Even two weeks after the hurricane, hospital labs in the most affected communities continue to deal with storm-related problems. One issue is that damaged …

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Lawyers Attack Charity Hospitals: Labs Beware!

HOSPITAL-BASED LABORATORIES FACE A NEW THREAT—from an unexpected source! On June 17, 2004, a group of lawyers filed federal class action suits against 11 health systems or hospitals in eight states. These lawyers claim the hospitals named are in violation of their charitable or not-for-profit chart…

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Molecular Diagnostics’ “Gap in Expectations”

CEO SUMMARY: This year’s Executive War College provided strong evidence that the twin trends of molecular diagnostics and Lean management methods are taking root within the laboratory industry. Each is a trend in its infancy. Molecular diagnostics will require considerable time before i…

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California Medicaid Prepares To Issue Lab Contracts

CEO SUMMARY: California Medi-Cal officials may be creating more problems than they solve with their latest scheme to have independent laboratories sign contracts with their Medicaid program—while excluding hospital laboratory outreach programs and labs operated from physicians’ clinic…

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New Esoteric Lab Firm Does Two Acquisitions

CEO SUMMARY: Armed with $70 million, American Esoteric Laboratories (AEL) wants to build a national laboratory that offers a full menu of esoteric tests. It is building a primary laboratory in Dallas, which has one of the nation’s best air transport hubs. ThromboCare Laboratories and Vi…

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Lab Contracting Fracas In British Columbia

CEO SUMMARY: Government healthcare officials in British Columbia are taking definitive steps to recast the existing status quo between private commercial laboratory companies and public (government) hospital laboratories in the province. Although the stated goals are to reduce the cost of…

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