Volume XVIII No. 7 – May 23, 2011
In this issue:
THE LABORATORY AT WELLSPAN HEALTH SYSTEM in York, Pennsylvania decided to apply Lean methods to the common problem of lengthy wait times for patients at phlebotomy sites. Their Lean projects at two pilot patient service centers (PSC) produced a reduction in average waiting times by 80% and 75%, respectively. More impressively, the Lean time produced these outcomes at minimal cost and no increase in staff. Also, important healthcare reform topics such as Accountable Care Organizations (ACO), medical homes and value-based contracting were hot at this year’s Executive War College.