Integrating Quest & SBCL Presents a Big Challenge

It’s a daunting task to meld two huge laboratories into one successful company

CEO SUMMARY: Will lessons learned during the commercial lab industry’s consolidation frenzy be learned and applied in the Quest-SBCL merger? History has a way of repeating itself. But Quest Diagnostics’ CEO has a different plan. He also has a tool not utilized by lab executives earlier this decade—the customer-first management philosophy of “meeting and exceeding

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