Crises Management Plan Essential for Every Lab

Unexpected mishaps and rogue employees can put any lab in the same fix as SmithKline

CEO SUMMARY: “It can’t happen here” is not good management. All clinical laboratories and pathology practices should anticipate the worst and develop their own internal controls to prevent the unthinkable and prepare for the unexpected. Rogue phlebotomists like the one at SmithKline Beecham Clinical Laboratories can appear anywhere, with similar destructive consequences.

WHAT’S HAPPENING TO Smith

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