Observing a Champion ... and Some Antagonists

Judging from the briefings we present in this issue, a “cheers and jeers” column seems an appropriate use of my soapbox. First, the well-earned cheers. An in-depth case study traces how Kootenai Health, which had seen its clinical laboratory outreach business outsourced to a national lab, took a series of strategic steps to win back […]

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Observing a Champion … and Some Antagonists

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