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Client Service and Sales Fuel Fast Growth at AML

New owners at American Medical Labs turbocharge a venerable lab company

CEO SUMMARY: Here’s proof positive that effective management can make a positive difference in the financial performance of clinical labs. Upon taking title to American Medical Laboratories in the spring of 1997, its new owners used an emphasis on “customer-first” service and aggressive sales to transform the lab operation into a fast-growth revenue engine, doubling …

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